Case study: Noloc and CMI joining forces: towards one Dutch national quality framework for career guidance professionals

With her mission of improving both the quality of career guidance in the Netherlands as well as increasing the number of qualified guidance professionals, in 2011 Noloc implemented her own quality assurance framework for individual career guidance professionals. The ‘Noloc erkend’ quality mark nowadays is one of the two quality marks for individual career guidance professionals in the Netherlands. Some 1,500 career guidance professionals have obtained the Noloc quality mark (July 2018).

The standard has 6 main subjects:

  • Education and skills in the field of people-oriented services (at least on level EQF-6)
  • Relevant working experience in the field of career guidance, career advice, outplacement or work reintegration; still being active in this field / fields as a guidance professional
  • Relevant theoretical and practical knowledge of careers, labour market and their interaction (gained through education, literature studies, working experience)
  • Relevant theoretical knowledge and practical experience of methods, techniques and instruments that could be used in guiding candidates
  • Mastering the most important competences of a career professional, coach and advisor: showing empathy, effective communication, reflection, advising and coaching
  • Showing a professional attitude: reflecting on one’s own actions, acting ethically (according to the Noloc code of conduct), professional development, networking)

Noloc provides a checklist for candidates and for the auditors. Candidates need to hand in a curriculum vitae, a written casus and supporting documents showing proof of the required education and other requirements. Those documents are being judged by the assessor. In case the assessor has doubts whether the candidate fulfils the requirements, the files will be judged by a second assessor.

Besides the Noloc quality mark for career guidance professionals, the Career Management Institute (CMI) offers an additional quality mark for more experienced career guidance professionals. Some 360 of them have obtained the CMI quality mark ‘Register Loopbaanprofessional’ (July 2018). Noloc has adopted this CMI quality mark as the quality mark for her more senior members.

Agreeing that it would be better if there were one, strong national quality framework for career guidance professionals in the Netherlands, since the end of 2016 Noloc and CMI are in the process of looking for possibilities to join forces. The aim of this process is to develop a national quality standard for individual career guidance professionals on different levels of seniority and specialization.

In April 2018, Noloc and CMI agreed that from July 2020 on, there will be just one Dutch national quality framework for career guidance professionals based on the mutual strengths of both organizations. In order to reach this ambitious goal, it was also agreed that the Noloc and CMI organizations will merge, and the new quality framework will be carried out under the responsibility of Noloc. To guarantee the objectivity of the certification process of individual career professionals willing to obtain the new national quality mark – either Noloc member or not – a number of safety valves will be implemented.

In the following table , the cornerstones of the new Dutch quality framework are being described and compared with the current cornerstones of both the Noloc quality framework and the CMI quality framework.

 

 Noloc quality framework

(present situation, July 2018)

CMI quality framework
(present situation, July 2018)
Dutch national quality framework
(to be implemented by July 2020)
Name of quality markNoloc erkend loopbaanprofessionalRegister loopbaanprofessionalNoloc Register loopbaanprofessional
Number of different levels13: A, B and C level1
Number of different specialisations  >1
Validity period of certification3 years3 years4 years
Validity period of recertification3 years3 years4 years
Assessment method, certificationWritten fileWritten file + Personal interviewWritten file + Personal interview
Assessment method, recertificationWritten fileWritten file + Personal interviewWritten file
Level of educationEQF6EQF6EQF6
General work experience required3 years7 years 
Specific vocational experience required1 year, minimum of 750 hours3 years, no minimum hoursIndicative: 1,200 hours
Mentoring programme in place?Yes, voluntarilyYes, mandatoryYes, mandatory
Supervising programme in place?NoNoYes, as part of recertification process
Organization executing certification processIndependent, external organization: CRPIndependent, external organization: DNVIndependent, external organization
Organization issuing certificateNolocDNV, on behalf of CMINoloc
Quality assurance system in placeAssessors are independent

Review procedure executed under responsibility of external, independent reviewing organization

Quality of reviewed files is assessed periodically on basis of individual samples

Assessors are independent

Review procedure executed by
external, independent reviewing organization

Quality of review procedures and underlying processes are periodically reviewed by ISO

Assessors are independent

Review procedure executed by external, independent reviewing organization

Quality of review procedures and underlying processes are periodically reviewed on basis of ISO

Cost of certification, including admission to professional registerIncluded in Noloc membership;
€ 175 per year for non-members
€ 695, plus € 75 per yearIndicative: € 100 per year for Noloc members, € 200 per year for non-members
Cost of recertification, including admission to professional registerIncluded in Noloc membership;
€ 175 per year for non-members
€ 695, plus € 75 per yearIndicative: € 50 per year for Noloc members, € 150 per year for non-members

Case study: Quality assurance of the centres of skills audit/bilan de compétences (FECBOP)

Certifying body: FECBOP – Fédération Européenne des Centres de Bilan et d’Orientation Professionnelle / European Federation of Centres of Career Guidance and Bilan de Competences

The quality standard and labelling procedure were developed by the European network of career guidance providers influenced by the “bilan de compétences“ (skills audit) methodology.

Skills audit („bilan de compétences“) came into existence in France as a tool helping the organizations and employees to analyze their knowledge, skills, abilities, competences and motivations and prepare a realistic career goal and an action plan. First centres of the bilan de compétences were created in 1986. A national network of inter-institutional centres for the bilan de compétences (CIBC) was created in 1989.

Through different projects the methodology slowly spread to other countries (Italy, Belgium, Germany) and in 2004 a European association of providers was created. With the assistance of the French network of CIBCs the European Standard “Qualité Europe Bilan de Compétences” was created. Its goal is to maintain and protect a common quality level between providers and to differentiate the service from other similar services.

The label is delivered by the European Labelling Committee that is an elected body within FECBOP with 5 members (currently 1 from France, 2 from Italy, 1 from Belgium, 1 from Czech republic).

The quality assurance process is as follows:

  1. The organization sends the candidature sheet to the FECBOP Executive Bureau of the Federation. This sheet contains basic information about the candidate (activities, statistical data, motivation for obtaining the label).
  2. The Executive Bureau assigns the auditor: 3 auditors are currently working for FECBOP, trained by the French network of skills audit centres. The auditor sends the candidate the necessary documents (Audit agreement, Guide for internal audit and requirements for the agenda of the audit visit. Internal audit guide allows the organization to prepare for the audit visit and collect all necessary evidence and send it beforehand to the auditor.
  3. The auditor agrees with the candidate organization on the time schedule (date of the visit, deadline for submission of internal audit guide, foreseen date of the meeting of the meeting of European Labelling Committee (1-3 months after the audit)
  4. The audit takes 2 days and contains meeting with an official representative, consultation of documents (final reports from bilan de competences, competence portfolios), consultation of the library of methods, meeting with a group of beneficiaries and with a group of counsellors.
  5. The auditor prepares the audit report within 15 days after the audit. Draft of the audit report is sent to candidate for eventual comments and corrections (if necessary) and then submitted to the European Labelling Committee.
  6. The European Labelling Committee meets and decides about awarding the quality label (usually 1-3 months after the audit). The auditor presents the report and additional questions can be asked by the committee members to the candidate during the meeting.

Currently, 25 centres in 8 countries successfully obtained the quality label and 5 – 7 audits are realized every year by FECBOP auditors. The audit is realized every 5 years.

FECBOP quality standard is available here. The standard is used mainly in countries with links to French culture (Italy, Belgium) or in countries, where it was spread through projects (Slovakia, Czechia, other CEE countries). In almost all cases it occupies the vacuum caused by the lacking national system of QA in CG. The standard is not mandatory (except for France and some specific cases). Its recognition is highly dependant on the country.

What are the most challenging aspects of the quality standard to implement?

Analysis realized during the QUAL-IM-G project (interviews with FECBOP auditors) revealed, that the following aspects are deemed as the most difficult to implement by skills audit providers:

Methodological issues (NB: these issues are in some cases specific to the methodological nature of the skills audit as used within the FECBOP network of providers):

  • Multidisciplinary character of the provided service: the quality standard requires the centre to have a multidisciplinary team of providers, whereas many centres tend to employ counsellors with specific backgrounds (e.g. psychologists) which results in a rather homogenous staff of counsellors (from the point of view of their qualification). This is then often reflected in the methodology that is used predominantly in the guidance work done by the centre (e.g. too much focus on psychological assessment).
  • Insufficient focus or on labour market exploration: similar and often connected to previous point: some providers tend to focus on analysis of personal characteristics of the beneficiary (interests, personality…) and do not connect this information sufficiently with the socio-economic context of the beneficiary. The career goals that result from the skills audit can then be too broad or disconnected from the global situation of the beneficiary.
  • Effective implementation of the portfolio or other documentation approaches: Identification and documentation of the competences of the beneficiary are often approached superficially – often because the providers do not completely understand and see the added value of it.
  • Development of career management skills and active role of the beneficiary: Some centres tend to focus on expert analysis of client’s interests, personality traits and acquired skills and knowledge. This is especially the case if they work with the low skilled with the objective of matching them to appropriate job (if the PES are financing the service). Providers rarely use explicit pedagogical framework (CMS framework, identification of needs of the beneficiary in term of CMS development, individual or group activities with defined learning objectives).
  • Common glossary and internal methodological guide: lack of common understanding of different terms (knowledge, skills, competence, interest, career management skills…). Non-existence of common methodological guide, that would formalize the process and could be used by newly employed counsellors.

Organizational issues:

  • Evaluation, training and development of staff: non-existent procedure for the identification of training needs, elaboration of training plan. This area is often reduced to informal internal meetings for sharing of experiences, without tangible results or capitalization of these exchanges.
  • Satisfaction and impact evaluation: insufficient of inexistent system for monitoring satisfaction of the beneficiaries or impact of the provided service (3-6 months after the service).
  • Continuous quality improvement: Providers rarely implement mechanisms for monitoring quality of the service and collecting feedback (e.g. statistical treatment of satisfaction questionnaires) to improve their service.
  • Research and development: This activity is often neglected by the providers, mainly in cases where the guidance activity is new, project-based or occasional (dependent on public tenders…).
  • General formalization of procedures: small centres seem to rely on informal processes and/or oral “tradition” in their practices. Guidance centres often don’t like procedures and are not accustomed to process management and quality assurance practice.

Policy-related issues:

  • Voluntary participation of beneficiaries: in some countries skills audit is used as and ALMP measure and the beneficiary can face sanctions if he refuses the offer from the labour office to participate.
  • Financial sustainability of the service: Guidance activity is often project-based or occasional (dependent on public tenders…).
  • Networking, linking to other services: in some countries (especially in central and eastern Europe) the network of potential services in the field of lifelong learning, lifelong guidance or social support is weak or inexistent, given the lack of public funding.
  • Link to systems of validation of non-formal and informal learning: in some countries these systems are insufficiently developed or inexistent.

Meeting in Derby: kicking-off the work on all outputs

Second partner meeting of the QUAL-IM-G consortium was held in Derby on 24th/25th May 2018. This meeting was hosted by iCeGS.

The current status of the O1 (Report on QA practices) with some preliminary findings was presented. Partners agreed, that the output will be enriched by following short case studies illustrating different good practices:

  • Mentoring programme for candidates for accreditations provided by CMI (Netherlands)
  • Certification process for career guidance practitioners by NOLOC (Netherlands)
  • Quality development framework for organizations providing careers services by nfb (Germany)
  • Audit and labelling procedure by FECBOP (EU)

The meeting allowed us to kick-off the work on other intellectual outputs of the project:

O2: Mentoring program for career guidance practitioners “Mentoring program” is not a “training program”: While it could lead to the development of new skills and competences, its primary goal is to prepare the counsellor for a QA procedure. Focus should thus be on the documentation of counsellors competences and development of practice. It should be connected to the self-assessment procedure. Partners decided, that the mentoring programme will be “content dependent”: it will be based on the most widely used quality criteria, as revealed by the analysis in O1.

O3: Certification procedure of career guidance practitioners The output will be content-independent (independent from specific quality standard). It will describe different stages of the certification procedures, and for every step it will provide examples of template documents. It could also provide recommendations and examples of good practice from partner countries.

O4: Quality development framework nfb has developed a very advanced quality development framework. It will serve as an inspiration for the development of the output, but will be adapted as necessary for the needs of the testing phase.

O5: Audit / labelling procedure The development will be similar to O3 and will lead to a development of a content-independent process (not tightly linked to any quality standard) that will include recommendations and may also include illustrative examples of good practice.

 

O1: What we have collected so far…

Good news! The data collection phase for the development of the Output 1 of our project (Analytical paper on quality assurance practices in career guidance) is finished! The draft version of the paper will be produced briefly and the final version should be ready sometimes during this summer. We are looking forward to sharing this document with the community.

Just a short update on what quality standards and awards were analysed. For more information on the type of data that we collected, please also check this article.

Quality standard / awardType of standard
(individual counsellor / organization)
European Federation of Career Guidance and Bilan de Compétences (FECBOP) – Quality standard and labelling procedureorganization
European Federation of Career Guidance and Bilan de Compétences (FECBOP) – Competence standard and certification procedureindividual
National Career Counselling Awardorganization, individual
National Register of Qualification – Career Counsellorindividual
Improve (project within Grundtvig programme)individual
Austrian Institute on Vocational Training Research (öibf) – Information, Counselling and Orientation in Education and Vocation (IBOBB)organization
Austrian Academy of Continuing Education (WBA) – WBA certificate and WBA diplomaindividual
ECGCindividual
Matrix Standardorganisation
Quality in Careersorganisation
Noloc erkend loopbaanprofessional / Career guidance professional, recognized by Nolocindividual
Register Loopbaanprofessional / Registered Career guidance professionalindividual
OVAL-keurmerk / Quality standard provided by OVAL, the dutch branche organization of organizations providing services in the fields of work, careers and vitality.organization
Blik op Werk / Quality standard provided by an independent quality assurance organization to organizations providing services in the field of sustainable employment and integrationorganization
Register for educational and vocational guidance practitioners (Berufsberatungsregister BBRegister)individual
KQB Customer oriented quality assurance system for educational guidanceorganization
QBM Quality Model for career guidance in  the federal state of Berlinorganization
Certified career guidance provider (Federal State of Hessen)organization
Certified career guidance practitioner (Federal State of Hessen)individual
BeQu-concept for Quality Development in Career Guidance and Counsellingorganization
Recommendations for guidance in Schoolsorganization
Qualité Totale CIBC (skills audit, France)organization

O1: What data will help us understand the current state of the quality assurance in career guidance?

The first outcome of the project is an analytical paper, that will present findings and recommendations for the following points:

  • What is the real usage and spread of different trans-national quality standards and referentials for individual counsellors (European Career Guidance Certificates, NICE etc.) and for institutional providers of career guidances (e.g Quality Label “Bilan de compétences”) What is the real impact of these standards for the professionalization of career guidance provision?
  • How are different quality assurance approaches (focused on policy, organization, process, people, outputs/outcomes, consumption) used in selected european and non-european countries?
  • What are the factors in the development and implementation of different quality assurance approaches in career guidance that determine the impact on different target groups?
  • How are different guidelines for career guidance strategies and policies (ELGPN, european guidelines) implemented in different countries? What are the main challenges and how are they dealt with in different countries?
  • What best practices can be found that illustrate the main approaches in quality assurance in career guidance?
  • Content analysis of quality standards: What are the main quality areas in quality standards for career guidance counsellors and for organizational providers of career guidance?
  • Analysis of the relative weight of different components of quality standards: Which content elements/quality areas are key for the implementation of quality assurance in career guidance? Which ones are the most “difficult” to observe for individual counsellors and organizations?
  • What mechanisms are used to foster the implementation of quality assurance in career guidance for individual counsellors (e.g. mentoring)?
  • What mechanisms are used to foster the implementation of quality assurance in career guidance for organizations providing career guidance (quality development tools, self-evaluation, pre-audit procedures)?
  • What specific policy recommendations can be inferred from these findings?

An extensive preliminary research done during the preparation of the project showed that although many quality standards, guidelines, resource kits and other documents treating the quality assurance in career guidance exist, very little evidence has been collected on trans-national level and analyzed about their real impact.

The findings and recommendations from the analytical paper will serve as a resource for the development of other intellectual outputs of the project, that have important transfer potential. iCeGS is leading the development of this output. Currently, a data collection template is being prepared and we will start collecting relevant information from January 2018. The working methodology will be as follows:

  1. Overview by country – specific examples will be selected from partner countries and from countries outside of the consortium. Relevant information will be submitted through the online template.
  2. Surveys and focus groups – a more in-depth examination will be done for selected practices.
  3. Preparation of synthesis and case studies – selected examples of good (and bad) practice will be part of the synthesis paper, that will contain specific recommendations and conclusions in regards to other project outputs.

The template will be published on this website in the coming weeks. Feel free to contact us if you wish to contribute to our research efforts.

Kicking off the project: report from the 1st partner meeting in Bratislava

The first meeting of the project partnership was held in Bratislava the 26/27th October 2017. For many partners, this was a first personal meeting (aside from Skype meetings before the start of the project). What was on the agenda?

  • Presentation of project partners and of the QA systems for career guidance in their respective countries. This part took almost the whole first day, as it covered Netherlands, Germany, Austria, Czechia, Norway and Slovak republic.
  • Presentation of the project goals, time schedule, financial and management plan, foreseen dissemination activities and internal evaluation system.
  • Preparation of the IO1 (analytical paper) by Vanessa Dodd (ICeGS), who joined us through Skype
  • Group work – needs of stakeholders and national expectations – a more interactive part of the second day that allowed all the partners (including the project coordinators) to have a clearer vision of the project objectives and perspectives of the partnership members.

Overall, the kick-off meeting was very productive and inspiring on its own. We are looking forward to our common achievements!

 

Qual-IM-G project leader: Why we started this project?

In a short interview, Tomas Sprlak (chairman of the Association of Career Guidance and Career Development, Slovakia) as the project leader briefly presents the rationale of the initiatives and the vision of the project on national and international level.

What is the project QUAL-IM-G all about?

We were inspired to do this project by the situation in our country – Slovakia. Career guidance is developing rapidly and we are in the process of creating national quality standards. In our research we found out that many national and transnational projects were carried out in recent years in the field of quality assurance for career guidance and most of them focus on development of some sort of quality standard. However, experience shows that although these standards are often of a very high quality, their impact rarely goes beyond the scope of the project partnership, project duration or specific sector. Our project wants to produce sustainable and transferable outcomes that will directly strengthen the implementation of quality assurance in career guidance. We want to take a look at how these different quality assurance approaches work in real life settings.

What are the specific project goals?

A very strong partnership was built around this initiative, connecting roof organizations (such as National Guidance forum in Germany, professional associations from Netherlands, Czechia and Slovakia), research institutions (International Centre for Guidance Studies, Inland University Norway) and experts in training and quality assurance (ABIF, BKS Uspech, OZ Better Future). All partners are interested to improve the quality assurance for career guidance in their countries. Moreover, the project coincides with the process of development of quality standards in Norway, Czechia and Slovakia.

Which target group(s) does it want to address?

Every client and beneficiary of course benefits from a better quality of career guidance! So this is the ultimate target group of our project, although the outcomes will mainly be targeted to roof organizations and bodies regulating career guidance in different countries.

 

Which results do you expect from the project?

We will start with an international research study on best practices for quality assurance in career guidance. We will try to find some answers to some of the questions, that will drive forward the quality assurance for career guidance beyond partner countries: What is the real usage and spread of different trans-national quality standards for individual counsellors and for institutional providers ? What is the real impact of these standards for the profesionalization of career guidance provision? What are the factors in the development and implementation of different quality assurance approaches in career guidance that determine the impact on different target groups?
Following this research we will produce transferable tools for the implementation of QA in career guidance:
– a mentoring program for career guidance practitioners to prepare them for quality assurance procedure
– certification procedure of career guidance practitioners (self-assessment and assessment tools, lists of required evidence, personal portfolio, individual library of tools…)
– Quality development framework for organizations providing guidance
– Audit/labelling procedure for organizational providers of career guidance

What activities do you plan within the project (workshops, training activities, conferences…)?

Apart from partner meetings, three international conferences will be organized during the duration of the project: in UK (May 2018), Netherlands (November 2018), and Slovakia (September 2019). We foresee training activities that will allow us to test the mentoring program and the certification/audit process with individual counsellors in Austria, Germany, Czechia and Slovakia! Keep your eyes on the project website for more information! http://guidancequality.eu